Outsourced Hosting Support
If you are a large Web Hosting Company or a starting Web Host Reseller that needs professional, experienced, trustworthy staff to handle your Customer Support tickets, WebbyCart.com is here to help.
WebbyCart.com provides Quality Outsourced Technical Support to Hosting companies and Data Centers around the world. WebbyCart staff comprises of young, dynamic and resourceful individuals who are trained and have an extensive experience in Cpanel, Plesk, Direct Admin, Managing Dedicated Servers, Administering Linux and Windows Servers, Script Writing, Debugging and Trouble Shooting.
We support Major Control Panel such as Cpanel/Web Host Manager, Direct Admin, Plesk, and Ensim either under Linux OS or Windows OS. We can also work for host with Support HelpDesk System such as Ubersmith, Cerberus, Kayako, WHMCS, etc. or just plain Email but we prefer if with HelpDesk System. If you do not have one, we can install one for you for FREE. Here are the Benefits:
- All day and Night
- Our Support Staff is always available for all your Client's Support Needs 24 hours a Day, 7 Days a Week, 365 Days a Year. No Holiday, No Weekend Closed Sign, No Limited Staff Reason on Weekends, etc. We are at your service any time of the day or night. - Guaranteed
- We are proud of the Knowledge, Experience, Exposure and the Quality of our Staff's Job that we guarantee 1 Hour Response Time and 5 Hours Resolution Time. - Transparent
- Fully Transparent to your Clients. We will be using your own HelpDesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support. For Host without HelpDesk System, you will just need to setup a support email that will forward to us and we will reply using your email so that the client will still know that you are the one supporting them. - Save More
- Our Outsource Hosting Support is cheaper than hiring a Permanent Staff. You will save on Salary, Trainings, Benefits and other Expenses.
- Friendly, Easy to talk with.
- Our staff are known for being Friendly, Professional, Experienced and Knowledgeable. All staff are professionaly trained to handle Customer Support and easy to talk with. They also attend regular Trainings and Seminars to update them on the fast changing Technology and Latest regarding Web Hosting in particular. - Adaptable
- Our staff is adaptable. Adaptable to your Support Patterns, Adaptable to your Products and Services. Once you sign up, we will perform a thorough study of your Plans, Services and Support Techiniques. This will enable us to know what you offer and how you relate to your clients.
How it Works:
The Plans:
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Per Server |
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Per Ticket Pay for the Number of Tickets |
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Prepaid Plan Consumable Prepaid Support Plans |
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For Starters Affordable Support for Starting Up Hosts |
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For VPS Owners High Caliber Support for VPS Owners / Containers |
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For Dedicated Sellers Support for Server Owners |
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For VPS Providers Professional Support for VPS Sellers |
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For Hosting Resellers Professional Support for Resellers |
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