Hi,

We would just like to thank bsdlover for our initial review posted at WHT. We appreciate it very much. Here is his post:

I just got a new VPS with Direct Admin installed and was scouting around for some one to secure, optimize and manage the VPS as I really do not have the time at this moment to do it myself.

I selected Webbycart to do it for me and I have not been disappointed. Bobby and his team have been truly impressive and have done a wonderful job on the VPS.

I have put in a total of 4 support tickets so far and each one has been attended to in a fast, professional manner.

I will continue to have them for VPS management as they are technically capable of handling stuff unlike one other management provider I have seen.

I am glad I found some one who is good for managing my VPS.

Bobby and team - God bless you.

One of the domains on the VPS is technichristian.net

url of the post: http://www.webhostingtalk.com/showthread.php?t=694244

Thanks,
Bobby

Cameron says:

Just like to comment that I have a server managed with these guys and it's great

They are willing to do the smallest, most stupid things like activate AWSTATS in cPanel to big things like repairing named when it dies etc.

They are also very good at transferring accounts from servers as well Highly recommended
__________________
Cameron Hicks
NetXServers.net - Great Servers on a budget! (Temporary URL)
ConnectHost.net - Shared, Reseller and Master Reseller from $4.95 per month!
StopHostingFraud.com - Stopping the fraudsters of the hosting industry

post url : http://www.freewebspace.net/forums/showthread.php?p=1003691#post1003691

===============
Thanks Cameron!

Maikon says:

Webbycart is a company who offers dedicated servers and server adminstration for a very aggressive pricing that cost only 25 usd(for wht member.

Sorry, but english isnt my first language so sorry if you see any grammar errors.

I purchased their server adminstration service.
I have only been with them for one month however I can safely say their service are superb

Response time, Rate: 8,5 of 10
Average 5-10 min responsetime however when it's GMT 04.00 AM - 11.00 AM i sometimes get a reply after 3 hours, however that's is the timeframe they advertised so I don't have anything against that. Though you can raise an emergency ticket which I never did during 04.00-11.00 am. Otherwise when its after 11.00 am and before 03.00 AM I always get very fast replies and have my tickets solved within an hour.

Escalation, Rate: 7 of 10
When there is tickets where it cannot be resolved within the hour, the staff sometimes tell me the issue cannot be pinpointed therefor my tickets get closed. Im not quite happy but understandable. But I would be happier if they cannot find the issue, instead of closing the ticket, ask the customer from what this point they should do now. For example I once had database corruption with unusual behaviour where one table got corrupted and when it once got fixed another new table gets corrupted. Like an endless chain. As they didnt see anyway how to fix it they asked me to contact vbulletin instead when vb said that has nothing to do with it. I notified webbycart staff and reinstalled mysql and everything went fine. Despite this Im still pleased with webbycart service as the other tickets that I raised got many of those escalated tickets all resolved except 1 but that one is impossible to fix.

Resolved requests, Rate: 10 of 10
They are always within the timeframe and they fulfill my requests always in timely manner. I can rest assure that whatever my request is based on I can expect them to fulfill it in no time

Reliability, Rate: 9 of 10
As I mention already all of my 45 tickets(except one)got resolved and I can easily rely my trust on webbycart with great ease as I know they are fully capable of what they are doing and with professional manners. They just dont install any third party the customer request if it compromise the server so they advice me not to. That im grateful that they care for the customers server.

Post URL : http://www.webhostingtalk.com/showthread.php?t=709113

Thanks Maiko. We greatly appreciate it. We will take note of all the points that we need to improve and fill up what we lacks. Thank you again for this excellent review.

Regards,
Bobby

Mattheww says:

I think the entire staff at Webbycart should take a bow. I have only been with them a few days but I honestly have never found a company that responds so quickly. They went above and beyond to get a new server setup for me. I had some problems with the datacenter and they sent 20 different emails to get things setup the way I needed.

The staff actually teated me like a person and genuenly seemed concerned about getting things working for me. They answered every stupid quesion I had (I ask alot of stupid questions) I am sure there were times when they should have told me where to go, but thankfully they never did.

I would rate them a 10+

Thanks Webbycart for all your hard work.

ps. I have another server for you

Matt

post url : http://www.webhostingtalk.com/showthread.php?p=5239500&highlight=webbycart#post5239500

Thanks matt!

Regards,
Bobby

btbc posts:

 webbycart... 1 month review
So, I'll keep this short and sweet.

I have been with webbycart for about a month now... actually 29 days as the invoice is due tomorrow.

I used the live help to ask a few pre-sales questions (can't really remember what the questions were) but I was impressed enough that I signed up.

In the past month, I opened 9 tickets that ranged from server setup and hardening, installing PHP extensions, all the way to troubleshooting either server/network slowdowns.

All the tickets were completed very promptly... the quickest ticket was a few minutes... and the longest one took 2 hours I think...

If webbycart wants to know who this is... search for a ticket ending in 242 that was assigned to Patricia.

post url : http://www.webhostingtalk.com/showthread.php?t=715548

Thanks Ben!