Maikon says:
Webbycart is a company who offers dedicated servers and server adminstration for a very aggressive pricing that cost only 25 usd(for wht member.
Sorry, but english isnt my first language so sorry if you see any grammar errors.
I purchased their server adminstration service.
I have only been with them for one month however I can safely say their service are superb
Response time, Rate: 8,5 of 10
Average 5-10 min responsetime however when it's GMT 04.00 AM - 11.00 AM i sometimes get a reply after 3 hours, however that's is the timeframe they advertised so I don't have anything against that. Though you can raise an emergency ticket which I never did during 04.00-11.00 am. Otherwise when its after 11.00 am and before 03.00 AM I always get very fast replies and have my tickets solved within an hour.
Escalation, Rate: 7 of 10
When there is tickets where it cannot be resolved within the hour, the staff sometimes tell me the issue cannot be pinpointed therefor my tickets get closed. Im not quite happy but understandable. But I would be happier if they cannot find the issue, instead of closing the ticket, ask the customer from what this point they should do now. For example I once had database corruption with unusual behaviour where one table got corrupted and when it once got fixed another new table gets corrupted. Like an endless chain. As they didnt see anyway how to fix it they asked me to contact vbulletin instead when vb said that has nothing to do with it. I notified webbycart staff and reinstalled mysql and everything went fine. Despite this Im still pleased with webbycart service as the other tickets that I raised got many of those escalated tickets all resolved except 1 but that one is impossible to fix.
Resolved requests, Rate: 10 of 10
They are always within the timeframe and they fulfill my requests always in timely manner. I can rest assure that whatever my request is based on I can expect them to fulfill it in no time
Reliability, Rate: 9 of 10
As I mention already all of my 45 tickets(except one)got resolved and I can easily rely my trust on webbycart with great ease as I know they are fully capable of what they are doing and with professional manners. They just dont install any third party the customer request if it compromise the server so they advice me not to. That im grateful that they care for the customers server.
Post URL :
http://www.webhostingtalk.com/showthread.php?t=709113Thanks Maiko. We greatly appreciate it. We will take note of all the points that we need to improve and fill up what we lacks. Thank you again for this excellent review.
Regards,
Bobby